I simply cannot imagine a better person to have worked with over the last ten years each time I wanted to refinance my home in the Berkshires. At every step Louann made the process clear, efficient, and easy. Louann is extremely smart and always there with a ready solution. With Louann, you know you’re in the hands of an experienced pro who will work with you personally and directly to help you achieve your goals. Louann is a dream of a human being a real Berkshire find!